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Monday, 19 February 2018 08:58

How do a company's values add value for customers?

Our mission to deliver A Great Move to you, our customer, is based on our core values.

Trust & Respect: We offer our customers peace of mind. Our teams are entering your home. Trust is everything. Every driver, mover, packer, and helper on our team has passed a police background check. We understand we’re in your space. When our crews leave each day to meet our customers, when trust them to deliver professional service in a manner that exceeds expectations and is mindful of the customer’s comfort.

Commitment to our People: In an industry known for high turnover, several of our drivers and movers have been with us for more than 10 years and many for more than 5. Most of our consultants and several of our customer care staff have been with us for 20-25 years (or more!). With experience like this you can expect professional skill and knowledge that will give you the best possible service. We offer our staff more than just a job - we aim to offer our team members a career. We make a commitment to our staff because we want them to make a commitment to unparalleled customer service. We pay more than the industry average and we provide full benefits for staff and their families. We take care of our team so they can take care of you.

Excellence through Training: To uphold our high standards of customer service and workplace safety, we invest in training.  When the busy summer months arrive, our core staff need help. We hire summer workers to meet this demand. Because we believe our service to you should be uncompromising, even when there are newer staff on the crew, we provide intensive orientation and comprehensive hands-on skills training well before our summer hires head out for their first job; newer movers are matched with experienced mentors and their duties reflect their level of experience and skill. Happily we see many of our summer movers return year after year.

Be prepared: Whether it’s ensuring our service agents and moving consultants have the tools and information needed to answer your questions about moving - costs, liability, paperwork, timing, and types of service; knowing that our crew arrives at your home with a properly equipped truck and the resources they need to complete your move on time; or even regularly certifying that staff are up to date in all relevant credentials and service records; proactive preparation is our watchword. We want to save you time and money by delivering service as professionally and efficiently as possible. We cross the “t”s and dot the “i”s so you get our best selves.

Accountability: Our mission, every time, is to provide A Great Move, but occasionally, we make a mistake and we fall short of our goal. When that happens, we are committed to providing a fair and satisfactory resolution. We’re responsive. We’re here. And we’re listening. We’re committed to making things right.

Social Responsibility: We give back. Whether by financial donation or by supporting with needed services, we make it a priority to lend a hand to organizations in each of our communities (as well as nationally), to help them make the world a better place. Our customers make this support possible and we are grateful to them for this. Good corporate citizenship contributes to employee pride and morale, and this translates into increased quality of service to you, the customer.

Want to learn more about how we can add value to your next moving service? Please drop us a line or give us a call! 1-800-267-3170


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